What is your shipping policy?
All shipments will be processed within 15-18 business days.
All shipments are shipped requiring signature. If you want to waive signature requirement, please contact us. Shipments sent with signature waived are released at the risk of the customer.
We make shipments Monday - Friday. Unless otherwise specified web orders are shipped using FedEx ground service. Free shipping is available on orders of $300 or more. FedEx overnight shipping is available on orders received before 12 noon PST and will be charged standard metered rates.
We ship USPS Priority to Canada zone 1 ($40), zone 2 ($50). Import duties and taxes not included in flat rate. Orders must include phone number & email address.
USPS Priority Mail to United Kingdom, France, Denmark, Sweden, Norway, The Netherlands, Germany, Switzerland, Austria, Japan, South Korea, Australia, New Zealand ($60 flat rate). Import duties and taxes not included in flat rate. Orders must include phone number & email address.
Returns & Exchanges
Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds can only be made in the same form as the original purchase. ALL RETURNS REQUIRE AN RA NUMBER. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred in the original shipment or return process (with the exception of California State sales tax).
All items marked FINAL SALE cannot be exchanged or returned at any time.
Making a return
Within 7 days of receiving your order please send an email requesting return authorizations to firstname.lastname@example.org. Once a return authorization has been received, proceed with the following procedure:
Please ensure that items are securely packed and sealed in an appropriate shipping box.
Items must be received at our warehouse within 21 days of your RA issue date.
For customers using the pre-paid FedEx return label, a return shipping fee of $10 USD (for returns within the 48 contiguous states) or $30 USD (for returns from Alaska and Hawaii) will be deducted from your refund.
If you choose to use a courier other than FedEx, please make sure to use a courier service with tracking capability (USPS, UPS) and ship to:
1300 Glendale Blvd
Los Angeles, CA 90026
Upon acceptance of the merchandise for return, we will process your refund within 7 business days, at which time you will be notified by email. We reserve the right to reject any return/exchange that does not comply with the return policy requirements stated above.
Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
For any questions about this policy and procedure, please contact customer service at email@example.com Standard business hours are Monday - Friday from 10am to 5pm PST.
Making an Exchange
We cannot currently process exchanges automatically. To exchange, customers must return the unwanted item using return authorization procedure and place a new order.
We are happy to honor requests for price adjustment if the merchandise was purchased at full price and marked down within 3 days of order placement. Requests should be submitted to firstname.lastname@example.org. Please include your order number and items in question and a customer service person will get back to you to process a refund on the difference.